Today's organizations are becoming ever more reliant on IT to meet and maintain business objectives. ITIL (the IT Infrastructure Library®) provides guidance on how to effectively build, deploy, support, and improve services to enable your business. Our certifications are offered in partnership with Deep Creek Center, an accredited training organization.
ITIL® is a registered trademark of the Cabinet Office. IT Infrastructure Library® is a registered trademark of the Cabinet Office.
Course Number: 100
Course Title: ITIL Foundation - Service Management Best Practices and Certifications
This 3 day ITIL Version 3 Foundation certification training program introduces students to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by CSME, the course helps students prepare for the certification exam, along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
This course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination.